Return policy
Return and Withdrawal Policy
At Swiss Equilibrium , customer satisfaction is a priority.
We do our utmost to provide you with high quality food supplements , manufactured to the highest standards.
However, if an item does not meet your expectations, here are our return conditions.
1. Right of withdrawal
In accordance with current legislation, you have 14 days from receipt of your order to exercise your right of withdrawal, without having to provide reasons or pay penalties .
⚠️ Exceptions :
For hygiene and safety reasons, opened, unsealed or partially consumed food supplements cannot be returned .
Only unopened products in their original packaging can be returned or exchanged.
2. Return procedure
To initiate a return:
1 - Contact our customer service at info@swissequilibrium.ch , specifying your order number.
2 - Wait for our confirmation before returning the product.
3 - Return the product to the address that will be communicated to you, in its original packaging , intact and complete.
Return costs are the responsibility of the customer, except in the case of an error on our part or a defective product.
3. Reimbursement
Once the product has been returned and checked, we will process the refund within 7 to 10 business days via the same payment method used for purchase.
4. Defective products or ordering error
If you receive an item that is damaged or does not match your order, please contact our customer service immediately with a photo of the affected product.
We will arrange an exchange or a full refund , whichever you prefer.
5. Contact
For any questions regarding our return policy, you can contact us at:
📧 info@swissequilibrium.ch