Privacy Policy

Last updated: July 28, 2025

At Swiss Equilibrium , protecting your personal data is a priority. This privacy policy informs you about how we collect, use, and protect your information.

1. Data controller

The data controller is:

Swiss Equilibrium

1145 Beer

info@swissequilibrium.ch

2. Personal data collected

We may collect the following data:

• Name, first name
• E-mail address
• Postal address
• Phone number
• Payment information (processed through a secure gateway, never stored)
• Order history
• Browsing data (cookies, pages visited, etc.)

3. Purposes of collection

Your data is used for:

• Process your orders and provide customer service
• Manage your customer account
• Send you transactional emails (order confirmation, shipping, etc.)
• Offer you commercial offers (if you have consented)
• Improve our site and your user experience

4. Legal basis for processing

We collect your data on the following legal bases:

• Execution of a contract (online purchase)
• Consent (newsletter, marketing cookies)
• Legitimate interest (statistical analysis, fraud prevention)
• Legal obligation (invoicing, accounting)

5. Retention period

Your data is stored:

• For the duration necessary to perform the service
• 3 years after the last contact for data for marketing purposes
• 10 years for accounting documents (invoices, purchase orders)

6. Sharing of data

We never sell your data. It may be shared with:

• Our logistics providers (delivery)
• Our secure payment solution
• Our technical partners (hosting, emailing)
These providers respect data confidentiality and security.

7. Data security

Your data is protected through technical means (secure servers, SSL encryption) and organizational means (restricted access, secure passwords). However, no system is 100% foolproof.

8. Your rights

In accordance with the GDPR, you have the following rights:

• Access to your data
• Correction
• Deletion (right to be forgotten)
• Limitation of processing
• Portability
• Opposition

To exercise your rights, contact us at: info@swissequilibrium.ch

We undertake to respond within 30 days.

9. Cookies

We use cookies to:

• Improve navigation
• Measure the audience
• Offer suitable content

You can accept or refuse cookies via our banner or your browser settings.

10. Transfer outside the EU

Your data may be processed outside the European Union (in particular via Shopify or our marketing tools). In this case, we ensure that an adequate level of protection is guaranteed (standard contractual clauses, Privacy Shield, etc.).

11. Modification of the policy

We may update this Privacy Policy at any time. The current version is always available on this page.